Case Study: Information Aggregation and Business Efficiency Using HubSpot | SaaS Company
Achieving a reduction in interpersonal connection rates and an improvement in response speed through information aggregation.
We would like to introduce a case study of a SaaS company's customer support that implemented "HubSpot." In this company, the information necessary for customer support was scattered within the organization, and employees were working across multiple tools, resulting in poor operational efficiency. Therefore, we integrated the information needed for customer support into our product to streamline operations. This led to a reduction in the human connection rate and an improvement in response speed. 【Case Overview】 ■Challenges - Information necessary for customer support was scattered within the organization - Operations were conducted across multiple tools, leading to inefficiency ■Results - Reduction in the human connection rate and improvement in response speed in customer support *For more details, please refer to the related links or feel free to contact us.
- Company：homula
- Price：Other
